| Easy Home Bar Plans - Support Page |
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Please read each section for help with common technical issues.
Most questions can be answered right here. |
1 - Ordering Plans | Live Support- Start a Live Chat session by clicking the ONLINE icon in the right sidebar.
If the icon says OFFLINE, BUSY or AWAY then please proceed to read this page or open a support ticket below...
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| 2 - Look-a-Like Sites |
| 3 - Email Problems |
| 4 - Billing/Subscription Questions | If you have a question that can not be answered by this page or the FAQ's page, then please use our online help desk below: |
| 5 - Login Questions |
| 6 - Printing Problems | 
Open an Online Support Ticket
please also see the
See the additional FAQ's Section
for more Frequently Asked Questions.
Live Support hours: 9am-5pm CST daily as time allows. |
| 7 - Builder's Forum & Gallery Access |
| 8 - Affiliate Program |
| 9 - User Agreement |
| 10 - Contact Us |
Our top question is: "Why did I not get the signup email receipt"?
Click here for the answer. |
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Ordering Your Plans: |
The plans are available only by digital download through the membership website.
The plans are in globally accepted Adobe PDF format, which any computer should be able to view and print. The plans are located ONLINE inside the Membership Site.
We Do Not Send Paper Plans by Postal Mail.
Our product is multiple downloadable bar projects in printable PDF format and the builder's resource site. This is clearly outlined on our Products and What You Get pages.
For downloading or printing issues, please see the Printing Problems section.
To access the plans site you will need the username and password that was e-mailed to you after you placed your order.
Once you have your username and password, go to the members login area which can be easily found at the top of any page (hint, it's the link that says "Member Login")
If you have any pre or post sales questions, please Open a Support Ticket. |
International Orders:
If you are ordering from outside the US, please use the Pay Pal Payment option only.
Pay Pal accepts all major credit cards and no Pay Pal account is required.
Authorize.net payments from outside the US will be automatically declined. |
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Look-a-Like Sites |
There are a few sites that try to mimic us, but we are NOT related to those sites in any way.
Our original home bar designs, plans and site content is created solely by Barplan.com.
When ordering, be sure you are at the Barplan.com web site address. Signup Here
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E-mail Problems: |
E-mail issues account for 99% of our members login problems.
If you do not receive an account information email within a few minutes after signup, there is an issue with your email account. Please read this section if you have not received your username and password by e-mail. |
First Step: Test Your Email Account Here
Click Here To Test Your Email
This test will open your local email client (if you have one) and send a blank message to our auto-responder. If you do NOT get an immediate reply, then your ISP, email provider or SPAM filter is blocking our domain. Once you can receive email from our domain, we can resolve any other login issues you may have. |
Notice to AOL, Yahoo, Hotmail, SBCGlobal, EarthLink, Corporate or Educational Network Users - your provider is blocking legitimate email! Get a GMAIL account!
Some networks filter IP address blocks or have very strict email filtering rules to allow only trusted IP's or domains to send & receive e-mail. This situation may result in your receiving NO Signup Welcome EMAIL, which contains your login information.
These online providers, corporate and educational networks have anti-spam policies to block "unilaterally and without notice" any IP address or email address that they think may be associated with spamming. We do not send spam from our server.
You will receive two emails in a row, (receipt and account info) that some overly aggressive filters may appear to be spam and sort into a delete mail or spam box folder.
SBCGlobal is particularly bad at blocking valid email - see this forum post.
AT&T's Spam Filter, Too Aggressive - see techdirt article What's The Solution?
Get a FREE G-mail email address. Sign Up for a Free Google Mail Account Now.
Once you get the new account, open a support ticket and we'll modify your email address for you. After that, you will have no problems receiving our support e-mails.
For Corporate or Educational Network email users:
You need to contact your network administrator to allow the domain www.barplan.com through their email filter.
OR
Use a personal e-mail address, not your work or school address.
Always understand exactly how your spam filtering system works and how to find discarded messages. Check your SPAM or BULK boxto look for your welcome email. |
Spam Blockers:
If you are using an email spam blocker service which requires the sender to verify the message, then you may not receive your login information email. Due to large volume of daily email, and our own junk mail filtering, we can not reliably address each of these verification requests. To resolve this issue, you must manually add the email addresses shown below to your friends or "white" list.
Please UNBLOCK IP address and the domain www.barplan.com or add the email addresses sales@barplan.com and support@barplan.com to your address book. |
We can not be responsible for e-mail or technical issues on networks other than our own.
However, we will gladly work with you to help you resolve any email issues.
We have full Reverse DNS information on our mail server and we run a dedicated IP address.
It is up to you to rectify any email receiving issues. Once you fix your local email issues, please Open a Support Ticket to request your e-mail address be verified or edited. |
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Billing Problems & Questions: |
Pay Pal E-Check Payments - No Active Subscription: |
I Paid by Pay Pal (eCheck), but I show No Active Subscriptions and can not access the site immediately:
This is normal when using Pay Pal's e-Check method of payment.
eCheck is where your PayPal account does not have a balance to cover the purchase.
The funds are withdrawn off the bank account that you set up in your Pay Pal account.
By reading Pay Pal's payment terms and the user agreement when you signed up, it states that there is a 3 to 4 day delay in activating your account when using e-Check on Pay Pal. This is required for the funds to clear your bank. Your account will be activated automatically once Pay Pal receives your funds.
Important Note: Credit card and direct payments from your Pay Pal balance will give you INSTANT ACCESS. All Authorize.net payments will also give you INSTANT ACCESS.
Of course, Mail Order payments require us to receive you payment and checks to clear the bank. Send only Money order or Cashiers Checks. We do not accept personal checks. If you paid using eCheck but would rather have instant access:
Just Open a Support Ticket requesting the eCheck transaction be cancelled, then use a credit card or pay from your available Pay Pal balance. Otherwise, you may wait until your transaction clears and Pay Pal activates the subscription, usually 3 to 4 business days (weekends are not business days). |
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I already paid, but the next day I received an email informing me that I did not yet join or my payment is in process:
This is most likely due to your trying to sign up more than once. If you make a signup attempt and abandon the sign up process before it is completed, the system will try to follow up with you the next day to remind you. If you have already been able to access the site, simply disregard the message.
If you selected Pay Pal, then you probably paid used eCheck and will have to be patient will your funds are transferred into PayPal's system. |
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I signed up using Authorize.net, but received an AVS error:
This means that your address did not match what your card company has on file. A call to your credit card company may indicate payment was made, but in 99.99% of cases, they are only seeing the pre-authorization, not an actual charge. Credit cards are batch processed automatically each day at midnight. If your transaction had an error or was clearly declined, no transaction will be processed. If the Authorize.net payment method is not working for you, please try the Pay Pal method.
You do not need a Pay Pal account, just click on the "If you do not currently have a Pay Pal Account" link at the Pay Pal site then use your credit card as you normally would. Remember, Pay Pal e-Check (and ONLY Pay Pal e-Check) transactions require a 3 to 4 day funds clearance delay, since they are just like a real check.
Using a credit card on Pay Pal will give you INSTANT ACCESS. eCheck won't... |
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Lifetime / Unlimited Membership:
Between 1997 and 2005 we offered lifetime membership to the site. Lifetime has since been renamed to unlimited. Lifetime being not well defined. Lifetime of what?
Lifetime: meant the life of your email address. We honestly don't know if you're actually alive or dead so when our server detects that your email stops responding, the account expires.
Expiration: Per the TOS, without providing us with a proper working email address, we cannot continue your membership and it risks being expired after a period of time. That time is currently 4 years, so when our periodic email notices are bounced back from your account for more than four years, then your account automatically expired.
Avoid expiration by regularly updating your profile.
Unlimited: simply means updating your profile every year to ensure you retain full access.
If you think you may be expired, you have two options:
1. Open a support ticket - please provide your original payment receipt
- or -
2. Simply rejoin the site at the new price.
Login or Rejoin |
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My Credit card statement shows billing by:
Microlinx Technologies LLC, outlet: www.barplan.com
If you paid by Authorize.net this is completely normal. Microlinx Technologies is our parent company and owner of the Easy Home Bar Plans site. |
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Login Problems: |
I signed up and paid, but never received a username and password to login!
If you have encountered a sign up error or did not receive a username & password, first be sure you are not blocking the www.barplan.com domain with a Spam blocker or email filter and that your have provided a VALID email address.
If you are an AOL (America Online) member, check your SPAM box for your signup email or add the email address: sales@barplan.comand support@barplan.com to your address book.
Retrieving Your Username & Password:
You can always force an automatic username & password request by going to the LOGINpage then entering your valid email address into the LOST USERNAME & PASSWORD area. This will re-send your access information to the current email address on file and is very useful if you did not originally receive your username and password or if you accidentally deleted your welcome email. You can change your email and password at any time by logging into your Membership Control Panel.
See the E-mail section for more help... |
| Reading and typing your username / password: |
If you are certain that your payment has been completed and that you have an active subscription, yet the system is not allowing access using your current username & password, please be sure you are entering the information in all lower case.
Also, be sure that you are including all characters properly including underscores.
Commonly confused characters include:
using - or space for _ (underscore)
l for 1
q and g
p and q
etc... |
| More oddball issues... |
If you attempt to log in and are redirected to a search engine, then your PC may be infected with Spy ware and the only thing you can do is install a Spy ware Cleaner/Blocker like SpyBot Search and Destroy which can be downloaded for free from the following web site: http://www.safer-networking.org/
Our site downloads are 100% safe & free of any adware / spyware.
We are not responsible for (troubleshooting) PC's that are already infected with spy-ware, ad-ware, Trojan viruses or malicious scripts. Always use a virus protection program and firewall and use Windows Update regularly for the latest security patches.
If your login attempts are being sent back to the login page, please clear your browser cookies. To do this, click on the Tools menu at the top of your browser window, next click Internet Options... then on the pop up window click Delete Cookies.
Try logging in again. If you are still not able to login, be sure your firewall will allow access to the barplan.com domain. |
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I forgot or lost my user name & password.
Click Here for the Automated Username & Password Lookup Tool
To use the username & password lookup tool, just enter your email address (the same one you used to sign up) in the form field at the bottom of that page. |
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I signed up, paid and logged in several times, but suddenly I can no longer log in!
As a security measure, the membership script uses "IP logging" which is supposed to reduce the sharing of usernames & passwords by counting the different IP addresses used by each member within a certain time period (30 days). If you are on dial up, each time you log on your IP address can change. Also if you login from work and home, your IP will appear different.
I have it set very liberally, but if you do get locked out, just go to the Support Request Form
and leave a message with your last name and email address.
The IP lock will be repaired. |
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| Printing Problems: |
To properly download the plan documents:
1. Log into the members site: LOGIN.
2. Navigate to the Plans Overview page for the plan set you want to print.
Use the Plans Index button at the top of any page to show all available plans.
3. Scroll down on the Plans Overview page to where is shows the download links for the movie and the plans document.
You will see this icon: 
You should also see this icon which represents the plan set PDF file.
4. At this point you may either double click on the link (and if you are on dial up, wait until the PDF loads, this may result is what looks like a blank page for quite some time), or...
5. RIGHT CLICK on the link, then in the pop-up window select "Save Target As..." then browse to a directory on your hard disk to save the .pdf file. To Open the Plans Document:
You will need to enter the document password which is different from your site access password. Please login and see the How to Download Help Page. To Print:
1. First verify you have the latest version of Adobe Acrobat installed. It's a FREE PDF viewer. You can get a FREE copy by clicking here > 
2. Finally, double click on the saved PDF file and it will open for viewing & printing.
If you have any printing problems, please see the Adobe site for troubleshooting, here's the link: http://www.adobe.com/support/products/acrreader.html In most cases, re-installing the latest version is all that is required. IF YOU HAVE PROBLEMS USING ADOBE ACROBAT READER:
You may want to roll back one version.
Here is the link to select previous versions of Adobe Acrobat Reader.
http://www.adobe.com/products/acrobat/readstep2_allversions.html |
Printer Ink Low:
| Save up to 75% on your ink refills. | 
| If you are low on ink or you just hate to pay full store price, then save when you buy ink online!
Most OEM cartridges hold enough ink to print only about 450 pages, yet cost around $30. 123Inkjets refills can print up to 800 pages and cost at least HALF the price, and they work just like the OEM cartridges! GUARANTEED! | Click here to see how much you can save! |
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| Accessing the Builder's Forum & Gallery: |
| You must first order a membership, then login to the membership site. |
| Builder's Forum: To log into the Builder's Forum, then just login to the forum using the same username & password that was assigned to you to access the main site. |
Builder's Gallery: To login into the Builder's Gallery, just use the same simple procedure as above, the same username & password works here too!
You only need to log in if you want to VOTE or POST new photos. |
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| Affiliate Program: |
The affiliate program has been closed. It closed on 4/20/2013.
For more information please see the Affiliate Info Page. |
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Terms of Use:
Membership to the site grants a single user license only.
Click Here to review our current Terms Of Service and User Agreement.
Violating the terms of service may result in termination of your account. |
Address & Privacy:
Your address is only required to verify your identity in case you misplace your login information. Your Privacy is assured. We do not share your information with any third parties. |
| If All Else Fails: |
If you don't have an Access Key, you will need one to access the plans download area.
Please Click here to purchase yours today! |
| There is also another FAQ's page which covers a few more issues. |
If you continue to have login problems, please use the Support Ticket System.
This will activate our pager and someone will address your problem as soon as possible.
Our technical staff checks for system errors often and are very quick to correct any issues.
We perform daily reviews of the entire check out process to ensure your security.
As a very last resort, you may try our tech support line at: 1-(920)-351-4920 M-F between
9am and 5pm CST. This line is for website issues, login, etc. ONLY - not billing, sales or plans support and please, no business related solicitations. Open a support ticket for those issues.
If no answer, please leave a brief message describing your issue and your call back number. |
| Thanks & Have Fun! |
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